Returns and Shipping Policies
Customer satisfaction is very important to us! If you are not completely satisfied with your products within seven days of purchase, you may return
the products to us for a refund. After seven days we charge restocking fees.
Return Method:
If you wish to return a product within seven days, please notify our offices at Customer-Service@Grahams-Stead.Com.. A customer
representative will issue a return number and provide shipping instructions. Please place the product back into the original packaging for
shipping. Please note that custom orders such as custom made liners and underlay cannot be returned. In addition, unused portions of bulk
products (i.e. pond-liner, underlay and tubing) cannot be returned.
Warranty Information:
All warranties are limited to Product Manufactures Warranties including choice of replacement or refund of the cost of that particular product.
Product Warranties will be voided if electrical cords have been cut or a product is damaged do to improper use or maintenance. Refunds will be
prorated based on the product usage. We will help you with warranty claims for products purchased through us.
Shipping 150 lb. or less:
Orders weighing 150 lb. or less are shipped UPS. Please allow 6-8 days shipping time excluding holidays and weekends. It is important that you
inspect all freight carefully upon receipt. On the rare occasion that freight has been damaged by the carrier, please have the driver note damage
on the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship replacement materials. Should you accept
damaged goods by signing for them, the claim for damage becomes your responsibility, and we are then unable to assist you in processing this
claim.
Shipping 151 lb. Or more:
Orders weighing 151 lb. or more are shipped common carrier. The shipping company now charges an additional fee for residential deliveries.
This additional fee is waived if you ship to a commercial address or you obtain the merchandise at the shipping terminal. We will give you the
closest location. The shipping company will call you to schedule a delivery date and time. Common carrier deliveries must be signed for, so
please be available. In addition, the shipping company will not unload the merchandise. If the merchandise is too heavy to lift, it is your
responsibility to provide the unloading method. Please allow 8-10 days shipping time excluding holidays and weekends. It is important that you
inspect all freight carefully upon receipt. On the rare occasion that freight has been damaged by the carrier, please have the driver note damage
on the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship replacement materials. Should you accept
damaged goods by signing for them, the claim for damage becomes your responsibility,
and we are then unable to assist you in processing this claim.
Contact Information
E-Mail Address: Customer-Service@Grahams-Stead.com
Customer satisfaction is very important to us! If you are not completely satisfied with your products within seven days of purchase, you may return
the products to us for a refund. After seven days we charge restocking fees.
Return Method:
If you wish to return a product within seven days, please notify our offices at Customer-Service@Grahams-Stead.Com.. A customer
representative will issue a return number and provide shipping instructions. Please place the product back into the original packaging for
shipping. Please note that custom orders such as custom made liners and underlay cannot be returned. In addition, unused portions of bulk
products (i.e. pond-liner, underlay and tubing) cannot be returned.
Warranty Information:
All warranties are limited to Product Manufactures Warranties including choice of replacement or refund of the cost of that particular product.
Product Warranties will be voided if electrical cords have been cut or a product is damaged do to improper use or maintenance. Refunds will be
prorated based on the product usage. We will help you with warranty claims for products purchased through us.
Shipping 150 lb. or less:
Orders weighing 150 lb. or less are shipped UPS. Please allow 6-8 days shipping time excluding holidays and weekends. It is important that you
inspect all freight carefully upon receipt. On the rare occasion that freight has been damaged by the carrier, please have the driver note damage
on the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship replacement materials. Should you accept
damaged goods by signing for them, the claim for damage becomes your responsibility, and we are then unable to assist you in processing this
claim.
Shipping 151 lb. Or more:
Orders weighing 151 lb. or more are shipped common carrier. The shipping company now charges an additional fee for residential deliveries.
This additional fee is waived if you ship to a commercial address or you obtain the merchandise at the shipping terminal. We will give you the
closest location. The shipping company will call you to schedule a delivery date and time. Common carrier deliveries must be signed for, so
please be available. In addition, the shipping company will not unload the merchandise. If the merchandise is too heavy to lift, it is your
responsibility to provide the unloading method. Please allow 8-10 days shipping time excluding holidays and weekends. It is important that you
inspect all freight carefully upon receipt. On the rare occasion that freight has been damaged by the carrier, please have the driver note damage
on the bill of lading, or refuse to accept delivery, and notify us immediately. We will promptly ship replacement materials. Should you accept
damaged goods by signing for them, the claim for damage becomes your responsibility,
and we are then unable to assist you in processing this claim.
Contact Information
E-Mail Address: Customer-Service@Grahams-Stead.com
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